Last Updated: 21 August 2026
At Pareca Engineering Solutions (Pty) Ltd, we want our customers to have confidence when purchasing electrical products through our website.
This Refund & Returns Policy explains how product returns, exchanges and refunds are handled.
This policy applies to products purchased through the Pareca Engineering Solutions online shop and is subject to applicable South African consumer protection legislation.
- Contact Us Before Returning a Product
Please do not send a product back without first contacting us.
To request a return, refund or exchange, contact:
Email: sales@
WhatsApp: 065 729 7514
Telephone: 079 979 1027 / 065 729 7514
Please provide:
- Your full name.
- Order number.
- Product name.
- Date of purchase.
- Reason for the return.
- Photographs or other supporting information where applicable.
We will provide instructions on the applicable return process.
- Incorrect Product Delivered
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
Where the incorrect product was supplied by Pareca Engineering Solutions, we will assess the issue and, where appropriate, arrange for the incorrect product to be returned and provide the applicable replacement, exchange or refund.
Please keep the product, packaging and accessories in the condition in which they were received until we have provided return instructions.
- Product Damaged During Delivery
If your product arrives damaged, please notify us as soon as reasonably possible.
Where possible, provide photographs of:
- The damaged product.
- The packaging.
- The shipping label.
- Any visible damage to the parcel.
We will assess the matter and, where applicable, arrange a replacement, repair, exchange or refund in accordance with applicable law.
Customers should not attempt to repair a product that was damaged during delivery unless specifically instructed to do so.
- Defective Products
If a product develops a defect or does not perform as reasonably expected, please contact us so that we can assess the issue.
Depending on the nature of the defect, product type, manufacturer’s warranty and applicable consumer rights, the product may qualify for repair, replacement, exchange or refund.
The product may need to be inspected or assessed before the appropriate remedy is determined.
Nothing in this policy limits any rights available to consumers under applicable South African consumer protection legislation.
- Unwanted Products
Where applicable law provides a right to cancel or return an unwanted product, customers may exercise that right in accordance with the applicable statutory requirements.
Where a return is permitted, the product may need to be returned in an appropriate condition and with relevant accessories, packaging and documentation.
Certain products or transactions may be subject to specific statutory exceptions.
- Products That Cannot Be Returned
Subject to applicable law, products may not be eligible for return where they:
- Have been materially damaged through customer misuse or negligence.
- Have been altered or modified after purchase.
- Have been installed or used in a manner inconsistent with the manufacturer’s instructions.
- Are returned without required components or accessories.
- Have been specially ordered, customised or supplied specifically to the customer’s requirements, where applicable law permits exclusion.
- Are otherwise excluded from return by applicable law.
This clause does not remove any statutory consumer rights that may apply to defective, unsafe, unsuitable or incorrectly supplied goods.
- Electrical Products and Installation
Electrical products must be installed and used according to the manufacturer’s instructions and applicable safety requirements.
Where professional installation is required, customers should use an appropriately qualified electrical professional.
Pareca Engineering Solutions may refuse or limit a warranty-related claim where a product has been damaged due to incorrect installation, misuse, unauthorised modification or use outside the manufacturer’s specifications, subject to applicable law.
- Exchanges
Where a customer requests an exchange and the product qualifies for an exchange, we will advise whether the requested replacement is available.
If the replacement product has a different price, the applicable price difference may need to be paid or refunded, subject to the circumstances of the return and applicable law.
- Refunds
Where a refund is approved, the refund will generally be processed using the original payment method where reasonably possible.
The timing for the refund to reflect in the customer’s account may depend on the payment provider or financial institution.
Where a refund is required by applicable law, it will be processed within the period prescribed by law.
- Delivery Charges and Return Costs
Where a return is required because Pareca Engineering Solutions supplied the incorrect product or the product is defective or damaged in circumstances for which the supplier is responsible, the applicable return and delivery arrangements will be handled in accordance with applicable law and the circumstances of the claim.
Where a customer voluntarily returns a product for reasons not attributable to Pareca Engineering Solutions, the customer may be responsible for applicable return or delivery costs where permitted by law.
- Cancellation of Orders
Customers may contact us as soon as possible if they wish to cancel an order that has not yet been dispatched.
If an order has already been processed or dispatched, the applicable return or cancellation procedure may apply.
Certain orders, including specially sourced or customised products, may be subject to specific conditions, subject always to applicable consumer rights.
- Services and Booking Cancellations
Electrical services are different from physical product purchases.
If you need to cancel or reschedule a booked electrical service, please contact us as soon as possible.
Where a service has already commenced, or where materials have already been purchased or work has already been performed at the customer’s request, charges may apply to the extent permitted by law and the applicable quotation or agreement.
Any cancellation charges will be communicated to the customer before they are applied where reasonably practicable.
- COC Inspection and Certification Services
Payment for a COC inspection or certification service covers the applicable inspection and testing service.
A payment for an inspection does not guarantee that a Certificate of Compliance will be issued.
Where defects are identified, additional remedial electrical work may be required.
Any additional work will be quoted separately where applicable.
- Refunds for Services
If a service has not yet commenced, customers should contact us as soon as possible regarding cancellation.
Where a service has already commenced, the amount refundable, if any, will depend on the work already performed, materials used or purchased, the agreed quotation or service terms and applicable consumer law.
Nothing in this policy limits statutory cancellation or refund rights that may apply to a customer.
- Return Inspection
Returned products may need to be inspected before a final decision regarding replacement, exchange, repair or refund is made.
Customers may be asked to provide photographs, videos, proof of purchase, serial numbers or other information relevant to the assessment.
- Proof of Purchase
A valid invoice, order confirmation, receipt or other reasonable proof of purchase may be required to process a return or refund.
- Manufacturer Warranties
Some products may include a manufacturer’s warranty.
Where applicable, the manufacturer’s warranty may provide additional repair, replacement or support options.
Customers should retain relevant invoices, warranty documentation and product serial numbers.
- Promotions and Sale Products
Products purchased during promotions or special offers remain subject to applicable consumer rights.
Any special promotional return conditions will be communicated to customers before purchase and will not override statutory rights.
- Refund Processing
Once a refund has been approved, Pareca Engineering Solutions will initiate the refund using the applicable payment method.
The time taken for funds to reflect in the customer’s account may vary depending on the payment provider or bank.
- Consumer Rights
Nothing in this Refund & Returns Policy is intended to exclude, restrict or waive any consumer rights that cannot lawfully be excluded under South African legislation.
Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
- How to Request a Return or Refund
Please contact us with your order information and details of the issue.
Email: parecaengineeringsolutions@gmail.com
WhatsApp: 065 729 7514
Telephone: 079 979 1027 / 065 729 7514
Pareca Engineering Solutions (Pty) Ltd
10136 Lenting, Ga-Mphahlele, South Africa
We will review your request and advise you of the next steps.